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- How can I get help using this service??
- What is the "Penny Save is a Penny
Earned Lowest Price Guarantee?"
- What is GeoQuote?
- Is there a service charge to use GeoQuote?
- How does this service work?
- Do I ever hear from Communication Price
Solution again?
- How does CPS Account Management work
and how much does it cost?
- After I've signed up what happens to
my Telephone Company Rep?
- When will I find out if my orders are
accepted?
- What to Consider When Choosing a
Phone Plan?
- How Do I Pay My Bills for Services?
- What is Digital Phone?
- What is VoIP?
- Why are we still receiving bills from
our previous carrier?
- If X is our only carrier, why are
we receiving bills from Carrier Y?
- What are my usage details?
- What is rounding?
- What is Prorating?
- What is the FCC line charge?
- What is the End User Common Line (EUCL)
charge and how is it calculated?
- What is the Regulatory Cost Recovery
Fee (RCRF) and how is it calculated?
- What is the Presubscribed Inter-exchange
Long Distance (PILD) charge and how is it calculated?
- What is the Universal Service Fund
Surcharge?
- What is a Minimum Usage Guarantee
[MUG]?
- What is the Local Number Portability
Charge?
- What are the differences between "Intra"
and "Inter" charges?
- Why is there a difference between
the contracted rate and the average rate per minute
calculated on most Service Provider's invoice? (Explanation
of Rounding)
- What are taxes and surcharges?
- How are taxes calculated?
- How can I suggest improvements for
this site?
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- How can I get help using this
service?
For additional help using our service, contact info@communicationpricesolution.com
or call 1-877-268-1019. ider. There are two different
classes of ISDN: Basic Rate Interface (BRI) and Primary
Rate Interface (PRI).
- What is the "Penny Save
is a Penny Earned Lowest Price Guarantee?"
Communication Price Solution Inc. guarantees that
our discount T1 line price quotes will not be beaten
by anyone - not by our providers directly nor by any
of our competitors who resell these same providers.
If you receive a quote for "Company X" on
www.communicationpricesolution.com and find a cheaper
quote elsewhere for "Company X," Communication
Price Solution Inc. will match that price as a part
of our penny saved is a penny lowest price guarantee.
- What is GeoQuote?
The GeoQuote pricing engine enables you the customer
to dynamically view carrier service pricing and availability
for your exact location in real-time. To determine
exact price points, GeoQuote utilizes a combination
of carrier connections, geomapping, and database standardization
techniques to calculate the exact distance from the
location you specified to the location of the nearest
vendor's POP, or Point of Presence. GeoQuote has a
resolution of one one-hundredth of a mile and an error
rate of less than 1%. So the next time you want accurate
real time pricing stop by our homepage and all GeoQoute
to do the work for you.
- Is there a service charge to
use GeoQuote?
Our service is free to our users. Of course, you will
still have to pay for the products or services that
you purchase and any associated charges, such as installation
fees and taxes, if applicable. Unless otherwise noted
on the page, all products and services offered on
our system come with a Best Price Guarantee from the
service provider.
- How does this service work?
After entering your address, you will be taken to
a screen with service offers from over 40 carriers
nationwide. Simply browse and select the phone/data
package that interests you. Once you click on the
offering that interests you, you will receive a notification
that an agent will be contacting you shortly. A member
of our experienced sales staff will contact you via
your chosen method of communication to assist you
in processing your order.
- Do I ever hear from Communication
Price Solution again?
Go to the account management section of our website
and choose to have CPS manage your account 100% FREE!
of charge.
- How does CPS Account Management
work and how much does it cost?
There is never a charge to the customer. CPS manages
the relationship between you and the service provider
of your choice absolutely FREE! of charge.
• Do you have a billing issue?
• Do you have a customer service issue?
• Would you like to get your previous bills reviewed
for cost efficiency?
• Are you tired of dealing with the phone company
rep. whose only goal it to get you to spend more?
• Do not want to dial the phone company 800 number;
sit on hold, wait for a CSR whose only solution is
to transfer you to a different department?
Allow one of our experienced account managers to show
you the way. You will have to deal with these issues
occasionally but we do this every day and we are on
first name basis with most phone company.
- After I've signed up what happens
to my Telephone Company Rep?
Your telephone company rep. still remains your rep.
Why do you need us? Think about it for a moment. Do
you jump under the knife of the first doctor who offers
to cut you open? Did you read our segment titled "What
the Telephone Company does not want you to know?"
- When will I find out if my orders
are accepted?
Contact us for update info@communicationpricesolution.com
or call 1-877-268-1019. Or call you sales executive
directly.
- What to Consider When Choosing
a Phone Plan?
When looking at all the local
phone and long
distance services available through communicationpricesolution.com,
one of the first things you will notice is the excellent
variety of phone service options available. You can
get voice mail, call waiting, caller ID, etc.- and
those are just your options with your local
phone service. When you include long distance
options, choosing your phone service can get overwhelming.
You may find yourself with more phone service options
than you really need. The best way to avoid charges
for needless services is to examine exactly how you
and your employees use the phone. Our friendly sales
experts and account managers will guide you every
step of the way.
- How Do I Pay My Bills for Services?
With communicationpricesolution.com, you have your
choice of a wide variety of phone companies. Once
your order has been completed and your service has
begun with the provider you have chosen, all payment
for service charges are made directly to your telephone
service should be made directly with your phone company.
- What is Digital Phone?
VoIP service offered by cable providers is usually
referred to as digital phone. VoIP or Voice over Internet
Protocol is the routing of voice conversations over
the Internet or through any other IP-based network.
Most digital phone providers offer plans that include
unlimited local calling and long distance, plus popular
calling features for one low monthly price.
- What is VoIP?
What if you could save hundreds of dollars on your
phone bill each year? Depending on your calling habits,
you can-just by switching to VoIP (Voice over Internet
Protocol). Not only will you get unlimited calling,
you can avoid many of the taxes and fees that add
up when you use traditional phone service. Plus, a
lot of the most popular calling features are also
available with VoIP, including caller ID, call waiting,
voice mail and more. The Federal Communications Commission
defines VoIP as a "technology that allows you
to make telephone calls using a broadband Internet
connection instead of a regular (or analog) phone
line."
- Why are we still receiving
bills from our previous carrier?
When you transfer service to a new service provider,
the previous service provider sends a Loss of Line
Report to your previous carrier. At this point, they
must cancel any services that you are transitioning
to the new carrier. Occasionally, this cancellation
does not take place in a timely fashion. As a result
you may receive a bill from your previous carrier.
- If X is our only carrier, why
are we receiving bills from Carrier Y?
The problem you are experiencing is referred to as
"slamming". Slamming occurs when another
long distance provider is successful in placing you
on its service without your authorization.
To protect our clients from unauthorized moves to
another long distance provider, most service providers
offer a service called 'PIC Freeze'. A PIC [Primary
Interexchange Carrier] Freeze will prohibit any unauthorized
changes.
Contact our knowledgeable Account Managers for more
information or assistance.
- What are my usage details?
You will find all billable charges on your invoice
(usage and non-usage). Usage, or call detail, is provided
for Local Telephone Services, Long Distance Services
and Data/Internet Services. Call detail may include
the following information:
• date of the call
• time of the call
• the terminating number
• the originating number
• duration of the call in minutes
• the cost of the call
Contact our knowledgeable Account Managers for more
information or assistance.
- What is rounding?
Most Service Providers round the cost of a call up
to the nearest whole cent, where applicable. If the
cost of a call is $.XX1 through $.XX9, we round up
to the nearest penny. Therefore, your per minute rate
may vary slightly on a per call basis from your stated
rate simply due to the mathematics of rounding. The
following example should help in clarifying this issue.
Keep the following in mind when reviewing the examples:
• The example assumes a per minute long distance
rate of $.065
• Long Distance call durations are calculated
by rounding up to the nearest 6-second increment.
Call Examples:
| Minutes |
Seconds |
Result |
Billed Amounted |
| 5 |
0 |
5.0 x .065 = $.325 |
$.33 |
| 5 |
6 |
5.1 x .065 = $.331 |
$.34 |
| 5 |
12 |
5.2 x .065 = $.338 |
$.34 |
|
- What is Prorating?
The first invoice you will receive from most service
providers will include a prorated amount for Monthly
Charges. It is also called "prorate". This
prorate is for the period of time between the date
you began service with the provider and your first
bill. It is also important to note that Monthly Charges
are applied one month in advance.
As an example, if you began service on 10/07/2005
and your Bill Date is 11/01/2005 your Invoice will
read
| Item Description |
Quantity |
Current Charges |
| Internet Access DSL 128K |
1 @ $125.00 |
$125.00 |
| Prorated 10/07/2005 - 11/01/2005 |
1 @ $93.75 |
$93.75 |
| |
Total |
$218.75 |
|
The first line item (indicating a charge of $125.00)
covers service from 11/01/2005 to 12/01/2005. This
represents your first full month of service.
The second line item (indicating a charge of $93.75)
covers service from 10/07/2005 (Your Initial Service
Date) to 11/01/2005 (Your Billing Date).
Prorates only appear on your first bill or when another
service or feature is added during the billing cycle.
- What is the FCC line charge?
The FCC line charge is a federal surcharge based on
the type of service and number of lines you have.
- What is the End User Common
Line (EUCL) charge and how is it calculated?
The End User Common Line (EUCL) charge is a federally
regulated monthly service charge applied to certain
local voice service offerings. It is used to recover
some of The Service Providers' costs associated with
use of facilities that link each telephone line to
the telephone network. The charge is calculated varies
by carriers on a per line basis on Centrex line. Voice
grade T1 lines vary by carriers on a per month basis.
This charge does not apply to customers using VoIP,
not at the time this article was written.
- What is the Regulatory Cost
Recovery Fee (RCRF) and how is it calculated?
The Regulatory Cost Recovery Fee (RCRF) is being imposed
on all business and residential long distance customers.
It is used to help recover costs associated with Federal
regulatory fees imposed upon The Service Provider
and with participation in governmental programs. It
will apply at a rate of 3.5% to all interstate and
international service charges, including usage, monthly
recurring charges, and other applicable interstate
fees and surcharges. It does not include taxes.
Within our billing system, each charge is designated
with a percentage of interstate vs. intrastate jurisdiction
(from 0-100%, per regulatory guidelines) for the determination
of tax application. The RCRF is applied at a rate
of 3.5% against these designations, including (but
not limited to):
• long distance call packs
• unlimited lines
• international services
• toll-free number monthly recurring charges
• bundled services that include minutes
• certain Internet products
• interstate point-to-points
The applicable portion of your service that qualifies
as interstate varies by product. It is not subject
to any discounting and does not contribute to any
monthly minimum usage guarantees. The RCRF applies
to all customers varies by carriers on a per month
basis. The RCRF is applied in arrears.
- What is the Presubscribed Inter-exchange
Long Distance (PILD) charge and how is it calculated?
The Presubscribed Inter-exchange Long Distance charge
applies to multi-line business customers in certain
markets who are presubscribed to the company's long
distance service. It also applies to local customers
who have not selected a presubscribed long distance
provider. It's billed at a monthly rate of $4.31 per
line. Rates for Centrex and voice grade T1 lines may
vary by market.
The PILD charge is not subject to any discounting
and does not contribute to any monthly minimum usage
guarantees. Customers subscribed to the company for
both interLATA and intraLATA long distance service
will be subject to a single monthly PILD charge per
line. (In most cases).
- What is the Universal Service
Fund Surcharge?
The Universal Service Fund (USF) Surcharge is a federally
mandated program that helps to make phone service
affordable and available to all Americans. This includes
consumers with low incomes, those living in areas
where the costs of providing telephone service are
high, schools and libraries and rural health care
providers. Congress has mandated that all telephone
companies providing interstate service must contribute
to the USF.
- What is a Minimum Usage Guarantee
[MUG]?
A Minimum Usage Guarantee (MUG) is a monthly commitment
to a level of usage for long distance 1+, toll-free,
or local service minutes of usage associated with
your account.
- What is the Local Number Portability
Charge?
The Local Number Portability is a monthly surcharge
assessed on every voice line. Its purpose is to recover
costs associated with maintaining and supporting Local
Number Portability (LNP) which enables consumers to
keep their existing phone numbers when changing service
providers. It's billed at $0.23 per line. Rates for
TI, ISDN-PRI and/or Flexpath circuits may vary by
market. The LNP charge is not subject to any discounting
and does not contribute to any monthly minimum usage
guarantees. Most carriers apply .the LNP charge is
applied one month in advance.
- What are the differences between
"Intra" and "Inter" charges?
LATA (Local Access Transport Area) is a geographical
area defined by the FCC within which a local telephone
company may offer telecommunications services. IntraLATA
charges are associated with a call that originates
and terminates within the same LATA. Intrastate charges
are associated with a call that originates and terminates
within the state, but terminated outside the originating
LATA. Interstate charges are associated with a call
that originates in one state and terminates in a different
state.
- Why is there a difference between
the contracted rate and the average rate per minute
calculated on most Service Provider's invoice? (Explanation
of Rounding)
The Service Providers rounds the cost of a call up
to the nearest whole cent, where applicable. If the
cost of a call is $.XX1 through $.XX9, we round up
to the nearest penny. Therefore, your per minute rate
may vary slightly on a per call basis from your stated
rate simply due to the mathematics of rounding.
Rounding
Long Distance call durations are calculated by rounding
up to the nearest 6-second increment.
Call Examples:
| Minutes |
Seconds |
Result |
Billed Amounted |
| 5 |
0 |
5.0 x .065 = $.325 |
$.33 |
| 5 |
6 |
5.1 x .065 = $.331 |
$.34 |
| 5 |
12 |
5.2 x .065 = $.338 |
$.34 |
|
- What are taxes and surcharges?
Taxes: Taxes are mandated by the states in
which your business operates. Tax rates vary by state.
All Service Providers' services are subject to tax
except DSL Internet Access. The appropriate tax rate
is applied to your final bill excluding DSL charges.
Surcharges: A surcharge is an additional tax
imposed by certain state & local jurisdictions
and the federal government. This charge is generally
considered a cost-of-doing business.
For example, Service Provider is required to pay Federal
Access Charges for every phone line in service. These
charges are used to support government oversight of
the telecommunications industry and efforts to ensure
competition and fair rates.
- How are taxes calculated?
Taxes vary by state and are calculated as a percentage
of your monthly invoice. All Service Providers' services,
with the exception of DSL Internet Access, are subject
to a state tax.
- How can I suggest improvements
for this site?
E-mail us at info@communicationpricesolution.com.
We appreciate any feedback that you may give us.
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