TECH FAQ

How does a telephone number work?

Telephone numbers come in three parts:

508 883 1000
NPA NXX Subscriber Code


When you think about how telephone numbers work, this about your mailing address. If you want to send a letter to someone you put their address on it and include your address in the return corner of the envelope. The postal service will then route the letter by the address on the envelope. Your address is structured just like a telephone number: the zip code indicates a larger area, your street name narrows down the region and then finally your house number indicates your exact location.

Your phone number is similar in nature and function. It helps narrow down your location so callers can reach you easily and directly, without any outside assistance:

  • NPA (area code) indicates a general, larger area
  • NXX (three-digit exchange) narrows that area down
  • Subscriber code is specific to your phone/location
  1. What is ISDN?
  2. What is a PRI ISDN?
  3. What is a BRI ISDN?
  4. What is VoIP?
  5. What is an IP address?
  6. What is a Router?
  7. What is a LAN?
  8. What is a MAN?
  9. What is a WAN?
  10. What is WiMax?
  11. What is a Data Network?
  12. What is ADSL?
  13. What is SDSL?
  14. What is a Firewall?
  15. What is a DMZ?
  16. What is SIP?
  17. What is MPLS?
  18. What is Network Latency?
  19. What is Ping?
  1. What is ISDN?

    Integrated Services Digital Network (ISDN) is fully digital telephone service, providing data, voice, and video channels over the existing phone network. While most of the current phone network is already digital, ISDN replaces the final analog section connecting the local exchange with individual houses or offices to create a fully digital connection.

    Not only is ISDN much faster than a standard analog telephone connection, but also its multiple channels allow you to use several devices (such as a telephone, computer, and fax) simultaneously on the same line.

    You usually obtain ISDN service from a telephone company and Internet service provider. There are two different classes of ISDN: Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
    top

  2. What is a PRI ISDN?

    PRI ISDN is designed for organizations with greater capacity requirements. It uses a full T1 line, transmitting at 1.544Mbps. It offers 23 B channels at 64Kbps, and one 64Kbps D (setup) channel.
    top

  3. What is a BRI ISDN?

    Basic ISDN (BRI) is designed to meet the needs of most individual users and small networks. It is fairly inexpensive and can use existing phone wiring. It divides the telephone line into three channels: two 64Kbps bearer channels (B channels) and one 16Kbps D channel for setting up and managing calls. In some situations, the two bearer channels can function together as a single virtual channel, with a data transmission speed of 128Kbps.
    top

  4. What is VoIP?

    If you've never heard of VoIP, get ready to change the way you think about long-distance phone calls. VoIP, or Voice over Internet Protocol, is a method for taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet.

    How is this useful? VoIP can turn a standard Internet connection into a way to place free phone calls. The practical upshot of this is that by using some of the free VoIP software that is available to make Internet phone calls, you're bypassing the phone company (and its charges) entirely.

    VoIP is a revolutionary technology that has the potential to completely rework the world's phone systems. VoIP providers like Vonage have already been around for a while and are growing steadily. Major carriers like AT&T are already setting up VoIP calling plans in several markets around the United States, and the FCC is looking seriously at the potential ramifications of VoIP service.

    Above all else, VoIP is basically a clever "reinvention of the wheel." In this article, we'll explore the principles behind VoIP, its applications and the potential of this emerging technology, which will more than likely one day replace the traditional phone system entirely.
    top

  5. What is an IP address?

    IP Addresses are comparable to telephone numbers. Just like you would dial a telephone number in order to call someone, computers use IP Addresses to identify each other. While phone numbers come in three parts, IP Addresses come in four parts or octets. Here is an example:
    192.87.35.6

    When one computer wants to talk to another it uses this IP to "call" the other computer.

    Static IP address
    Most service providers allow you to request or purchase a static IP address (an IP address that never changes). With a static IP address you can run various servers such as your own Web site, FTP site or game server.
    top

  6. What is a Router?

    A router is a common piece of networking equipment that transmits information between two networks. The term is commonly used to describe home networking equipment that connects computers on a local area network (LAN) and other devices to the Internet using a single Internet connection. Some common manufacturers of home routers are Linksys, Netgear, and D-Link.
    top

  7. What is a LAN?

    A LAN (local area network) is a group of computers and network devices connected together, usually within the same building. By definition, the connections must be high speed and relatively inexpensive (e.g., token ring or Ethernet).
    top

  8. What is a MAN?

    A MAN (metropolitan area network) is a larger network that usually spans several buildings in the same city or town.
    top

  9. What is a WAN?

    The wide area network, often referred to as a WAN, is a communications network that makes use of existing technology to connect local computer networks into a larger working network that may cover both national and international locations. This is in contrast to both the local area network and the metropolitan area network, which provides communication within a restricted geographic area. Here is how the wide area network functions, and why it is so important to communications today.
    top

  10. What is WiMax?

    WiMAX is a wireless digital communications system, also known as IEEE 802.16, that is intended for wireless "metropolitan area networks". WiMAX can provide broadband wireless access (BWA) up to 30 miles (50 km) for fixed stations, and 3 - 10 miles (5 - 15 km) for mobile stations. In contrast, the WiFi/802.11 wireless local area network standard is limited in most cases to only 100 - 300 feet (30 - 100m).
    top

  11. What is a Data Network?

    The most simplistic definition for a data network is an electronic communications process that allows for the orderly transmission and receptive of data, such as letters, spreadsheets, and other types of documents. What sets the data network apart from other forms of communication, such as an audio network, is that the data network is configured to transmit data only. This is in contrast to the audio or voice network, which is often employed for both voice communications and the transmission of data such as a facsimile transmission.
    top

  12. What is ADSL?

    ADSL (Asymmetric Digital Subscriber Line, or DSL for short) is a high-speed Internet access service that utilizes existing copper telephones lines to send and receive data at speeds that far exceed conventional dial-up modems.

    The fastest dial-up modems are rated at 57 kilobits per second (Kbps), and usually operate at about 53 Kbps under good conditions. By comparison, ADSL allows datastream speeds from 1.5 to 8 megabits per second (Mbps), depending on the grade of ADSL service purchased.

    ADSL uses standard telephone lines to transmit upstream and downstream data on a digital frequency, which sets these datastreams apart from the analog signals telephones and fax machines use. Because the ADSL signal is operating on a different frequency, the telephone can be used normally, even when surfing the Web with ADSL service. The only requirement will probably be inexpensive DSL filters on each phone or fax line, to remove any "white noise" on the line that might be generated from ADSL service.

    The "asymmetric" in ADSL refers to the fact that the downstream data rate, or the data coming to your computer from the Internet, is traveling faster than upstream data, or the data traveling from your computer to the Internet. Upstream data rates are slower because Web page requests are fairly miniscule data strings that do not require much bandwidth to handle efficiently.
    top

  13. What is SDSL?

    SDSL (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth availability in both directions. Normally, DSL service is asymmetrical (ADSL), with the bulk of the bandwidth reserved for receiving data, not sending it.

    SDSL is normally used by businesses with a Web presence, VPN, extranet or intranet needs. In these cases the client server may be required to upload large streams of data to the Internet on a regular basis. ADSL would be slow and inadequate for this purpose, as the bandwidth available for uploading is normally less than 1 megabit per second (mbps). SDSL bandwidth can be as high as 7 mbps in both directions.

    An Internet service provider offering SDSL may offer different grades for varying prices. The faster the data rate, the more expensive the service. Usually, long-term contracts are required for SDSL service regardless of the grade chosen.

    SDSL utilizes a digital frequency traveling across existing copper telephones lines to send and receive data. When using the telephone line for SDSL service, phone and fax services on that line must be suspended. Therefore a dedicated second, or additional, line is needed for SDSL service. This differs from ADSL, which "leaves room" for both standard analog telephone equipment and the digital signal, so that one can talk on the phone or use a fax machine while online.

    SDSL service is an "always on" service, meaning that the computer is actively connected to the Internet whenever powered up. If the computer always remains on, the Internet connection will be continuously active.
    SDSL service requires an SDSL modem, normally supplied by the Internet service provider, and SDSL equipment is often proprietary. The SDSL modem will likely require same-vendor equipment in the LAN, or common DSL chipsets.

    Apart from businesses, SDSL can also serve individuals that require high upload speeds. Network sharing, for example, has become very popular, and with it the need for uploading programs and files -- often extremely large files. SDSL is a good choice for heavy network sharing, as long as the user has a second telephone line to dedicate to the service or chooses to suspend telephone services while online.
    SDSL is not available in all areas and speeds might vary depending upon your physical distance from local hubs. SDSL service is also more expensive than ADSL, but well worth the difference for those with demanding upstream needs.
    top

  14. What is a Firewall?

    A firewall is a system designed to prevent unauthorized access to or from a private network. You can implement a firewall in either hardware or software form, or a combination of both. Firewalls prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet (i.e., the local network to which you are connected) must pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

    Several types of firewall techniques exist:
    top

  15. What is a DMZ?

    A Demilitarized Zone or DMZ is a network segment that is separated from other networks. Many organizations will use a DMZ to separate their Local Area Networks (LANs) from the Internet to put additional security between their corporate network and the public Internet.

    Common items to be placed in a DMZ are public facing servers. For example, if an organization maintains their website on a server, that web server could be placed in the DMZ. This way if the machine would ever be compromised, the remainder of the company's network is not in danger.

    When connecting a LAN to the Internet, a router will provide the physical connection to the public Internet, and a firewall will provide a gateway to prevent malicious data from entering the network. One port on the firewall will connect to the corporate network using an internal address on that network, allowing traffic being sent out by individuals within the company to reach the Internet. Another port will be configured with a public address which will allow Internet traffic to reach the organization. These two ports will allow inbound and outbound data to reach an organization on the Internet.
    top

  16. What is SIP?

    SIP stands for Session Initiation Protocol. It is an application-layer, transport-independent signaling protocol used to create, modify, and terminate sessions with one or more participants. It is widely used as the signaling protocol for Voice over IP. It provides two-party, multi-party, or multi-cast sessions that includes instant messaging, Internet telephone calls, multimedia distribution, and multimedia conferences. SIP typically operates over TCP port 5060. When encrypted using TLS, it often uses TCP port 5061.

    The basics of VPN A virtual private network (VPN) allows you to temporarily create or join a private network across an existing public network by creating an encrypted tunnel between two hosts (computers). The tunnel allows you to transfer information securely and to access remote resources.
    top

  17. What is MPLS?

    MPLS refers to the technological operation that is more properly known as multi-protocol label switching. Essentially, MPLS is an operating scheme that is used to speed up the flow of traffic on a network by making better use of available network paths. The main thrust of the idea is to define or designate the proper path for each function so that the opportunity for bottlenecks within the network are minimized.

    The concept of MPLS was the brainchild of the Internet Engineering Task Force, or IETF. As the need for handling more traffic on networks connected to the Internet became apparent, the concept of establishing labels in packets that would control the flow and destination of data was understood to be a solution to the issue. MPLS made good use of the existing technology and has continued to be refined as use of the World Wide Web has continued to grow.

    MPLS plays a major role in keeping the networks of big businesses running smoothly today. The labeling process involves setting the criteria for information retrieval, sometimes determined by an IP address. The data is then directed through routers that have been pre-determined by the label switching. As a final step, the data is delivered to the end location. This entire process is completed in less than a few seconds, when the system is working at maximum efficiency.

    The implementation of MPLS protocols also help make it possible to run different types of traffic on the same network, such as the ability to carry data, audio, and video at the same time. MPLS technology also makes it possible to restore data faster after a network failure takes place, even if there is not a backup server involved in the overall network design. Overall, MPLS is an essential traffic management tool that becomes increasingly important as the Internet is used for more communication applications.
    top

  18. What is Network Latency?

    Network latency is simply defined as the time delay observed as data transmits from one point to another. Usually, to determine network latency, the origin and destination points are used. In some cases, network latency may be defined by the time it takes some form of data to make a full circuit back to the originating point.

    While it may seem counterproductive to use the round-trip time, it actually can be a much better measure of overall network performance. This is because computers in the process of sending and receiving bytes are in constant communication with each other. Even the one receiving will send information back to the sending machine. Therefore, network latency can easily be determined by the round trip time.
    top

  19. What is Ping?

    Ping is a program that sends a series of packets over a network or the Internet to a specific computer in order to generate a response from that computer. The other computer responds with an acknowledgment that it received the packets. Ping was created to verify whether a specific computer on a network or the Internet exists and is connected. The most common way to ping from a Microsoft operating system >click start>run>type CMD and press enter. Type the word ping in the command prompt followed by a space then (www.yahoo.com or the IP Address you are trying to ping 192.168.1.2)
    top